Tom Mosgaller visits with David Couper on his farm in south-central Wisconsin. Listen as David conveys how quality methods were presented to him, how he introduced these principles into a police culture, and what he and they learned and accomplished together.
As Kent considers the old proverb, “The more things change, the more they stay the same,” he poses three key questions: How do people learn? Why do people change? And, how do you make change stick?
Kathleen Paris, a Bending Granite author, reads her story “Disaster at the Ritzy Restaurant.” She shares a memorable experience that has steered her approach to leading change for many years. Listen as Kathleen focuses on the importance of people in the system.
Barb gives a lesson for a “Community of Practice.” She shares the building blocks for sustaining a quality network – The Madison Area Quality Improvement Network (MAQIN).
In the face of leadership transition, staff from the prior administration helped the new mayor achieve his priorities and kept their own priorities going as well.
A true story that illustrates the wisdom of seeing all work as a process; the benefit that comes from understanding the process at all stages, and including front-line workers in the improvements.
The author learns the power of intentionally cultivating and coaching young people to prepare them to become outstanding leaders.